If you are ordering a part, your bike is probably down and here at eGO Vehicles, we understand that time is critical.
Parts orders are usually shipped within 24 hrs. of order placement (excluding weekends).
Complete cycle orders usually take 3-4 business days to prep, pack and ship.
Tracking numbers for all orders are provided to the customer's email provided with the order so check your spam/junk folder for the confirmation.
We reserve the right to ship using a different service than selected on the order unless expressly indicated by customer in the “comments” section of the order. This change frequently results in faster delivery times.
eGO Vehicles allows the return of your purchased item for a period of 30 days from the date of your purchase. In order to process a return, you must email us at: email@example.com or call us at: 805-464-4810 for authorization.
You are responsible for returning the item in an unused condition and using appropriate packaging to prevent damage in shipping. You are solely responsible for any and all shipping and handling charges.
eGO Vehicles will issue a credit back to the original method of payment on the order once the item is received and good condition of the item is verified.
Original shipping charges are not refunded.